Try Risk-Free for 7 Days
Cancel anytime during your free trial with no charges. Your satisfaction is our priority.
1. Free Trial Period
No-Risk Free Trial
We offer a 7-day free trial for all new customers. During this period, you can test all features of RotaryBot with no commitment. If you cancel before the trial ends, you will not be charged.
2. Monthly Subscription Refunds
After your free trial period ends, monthly subscription fees are generally non-refundable. However, we may provide refunds in the following circumstances:
Service Outages
If RotaryBot experiences significant downtime (more than 24 consecutive hours) due to our technical issues, you may be eligible for a prorated refund or service credit.
Billing Errors
If you are charged in error or billed incorrectly, we will promptly refund the incorrect amount once verified.
Exceptional Circumstances
In rare cases where technical issues prevent you from using the service as intended, we will work with you to find a satisfactory resolution, which may include a refund.
3. How to Cancel Your Subscription
Easy Cancellation Process
- Log into your RotaryBot dashboard
- Navigate to Account Settings
- Click on "Subscription" or "Billing"
- Select "Cancel Subscription"
- Confirm your cancellation
Your service will continue until the end of your current billing period.
4. Refund Processing
Processing Time
- Credit cards: 3-5 business days
- Bank transfers: 5-7 business days
- PayPal: 1-3 business days
Refund Method
Refunds will be processed to the original payment method used for the purchase. We cannot process refunds to different payment methods for security reasons.
5. What Happens After Cancellation
Service Access
Your AI receptionist will continue working until the end of your current billing period. After that, calls will no longer be answered by RotaryBot.
Data Export
You can export your call transcripts and analytics data from your dashboard for a period after cancellation. After this period, data may be permanently deleted.
6. Non-Refundable Items
The following items are generally non-refundable:
- Monthly subscription fees after the free trial period (except in circumstances outlined above)
- Setup fees for custom integrations or configurations
- Third-party service costs and premium features
- Partial month usage (no prorated refunds for partial months)
7. Requesting a Refund
If you believe you qualify for a refund based on this policy, please contact us with:
- Your account email address
- Reason for the refund request
- Any relevant documentation or screenshots
- Transaction ID or billing information
Email: billing@rotarybot.com
Response Time: We aim to respond within 2 business days
8. Dispute Resolution
If you have a concern about billing or refunds, please contact us first. We're committed to resolving issues fairly and quickly. For unresolved disputes, you may also contact your payment provider or credit card company.
9. Changes to This Policy
We may update this refund policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our service after changes constitutes acceptance of the updated policy.
10. Contact Information
Questions about refunds or billing? We’re here to help:
Email: billing@rotarybot.com
Company: We Toast Food, LLC dba RotaryBot
Support Hours: Monday-Friday, 9 AM - 6 PM EST