Your Privacy is Our Priority
We are committed to protecting your personal information and being transparent about how we use it.
1. Information We Collect
Business Information
Business name, address, phone number, hours of operation, services offered, and frequently asked questions to configure your AI receptionist.
Account Information
Email address, password, and billing information necessary to create and maintain your account.
Call Data
Phone numbers, call duration, transcripts, and interaction data from calls processed by your AI receptionist. This helps improve service quality and provides analytics.
Usage Information
How you interact with our service, including login times, features used, and technical information about your device and browser.
2. How We Use Your Information
We use the information we collect to:
- Provide and operate the RotaryBot AI receptionist service
- Process appointments and integrations with your calendar
- Generate call transcripts and analytics for your business
- Send you important service updates and notifications
- Process billing and payments
- Improve our AI models and service quality
- Provide customer support when you contact us
- Comply with legal obligations and protect against fraud
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information only in these limited circumstances:
- Service Providers: Trusted third-party services that help us operate (payment processing, cloud hosting, AI services)
- Legal Requirements: When required by law, court order, or to protect our rights and safety
- Business Transfers: In the event of a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly agree to share information
4. Data Security
Enterprise-Grade Security
We implement industry-standard security measures including encryption in transit and at rest, secure data centers, regular security audits, and access controls to protect your information.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide services. Call transcripts and analytics data are retained for 12 months unless you request earlier deletion. When you cancel your account, we will delete your personal information within 30 days, except where required by law to retain certain records.
6. Your Rights and Choices
You have the following rights regarding your personal information:
Access
Request a copy of the personal information we have about you
Correction
Update or correct inaccurate information
Deletion
Request deletion of your personal information
Portability
Export your data in a machine-readable format
7. Cookies and Tracking
We use essential cookies to operate our service and analytics cookies to understand how you use our platform. You can control cookie preferences through your browser settings. We do not use advertising cookies or sell data to advertisers.
8. Third-Party Services
Our service integrates with third-party providers to deliver functionality:
- Payment Processing: Stripe (subject to Stripe's privacy policy)
- Calendar Integration: Google Calendar (subject to Google's privacy policy)
- Phone Services: Telephony providers for call routing and SMS
- AI Services: Third-party AI providers for natural language processing
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.
10. Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.
11. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by email or through our service. The updated policy will be effective when posted.
12. Contact Us
If you have questions about this Privacy Policy or want to exercise your rights, please contact us:
Email: privacy@rotarybot.com
Company: We Toast Food, LLC dba RotaryBot